Outstanding Customer Experience Using a Knowledge Led Strategy : We are Masters in mapping customer experience at every touch point. We do this through Journey Mapping of Customers as well as the Employees responsible for that customer touch point. Journey Mapping is a powerful tool to get deep insights with relatively small sample sizes. Importantly we capture the Narratives and Accompanying Anecdotes. By including customers and employees we arrive at well informed evidence based root causes. The recommendation covers Process, People and Technology The outcome is a wholesome implementable and lasting solution.

Using a Knowledge Led Strategy to enhance Sales Force Productivity: In-Kno- Win Consulting is unique. It offers solutions at the board level as well as at the field level. We work with Frontline Sales challenges of Enhancing Productivity, Increasing Coverage, Improving Sales Conversion, and Addressing the Retention. We do so by shadowing and Journey Mapping the Highest Performing Salesmen, learning their stories and documenting their innovations so that others can learn. We suggest solutions and then monitor till it gets done. We have done multiple assignments involving Finance, FMCG and Retail for improving Sales Force productivity and suggesting a Go-to Market strategy as well.